About these terms
These terms apply when you use ganor.ng, the Ganor app or any Ganor service (together, “Ganor”). “We” and “us” mean Ganor. “You” means anyone using Ganor: a host who runs an event, a guest who buys a ticket or RSVPs, or a business listed on Ganor Places.
By using Ganor you agree to these terms, our privacy policy and our refund policy.
Who can use Ganor
- Hosts and businesses must be at least 18 and able to enter a contract in Nigeria.
- Guests under 18 should use Ganor with a parent or guardian’s permission.
- You must give true details and keep your account safe. You’re responsible for what happens in your account.
What Ganor does
Ganor provides the tools to list events, sell tickets and RSVPs, take payments, deliver tickets and check guests in. Ganor does not organise or run the events listed on it. Each event is run by its host, and the host is responsible for it.
When you buy a ticket, your agreement for the event is with the host. We sell and deliver the ticket on the host’s behalf.
If you host an event
- Describe your event honestly: date, time, venue, prices and what’s included.
- Give a way for guests to reach you, and answer their questions.
- Run the event as described. If you change or cancel it, tell guests through Ganor straight away.
- Set a clear refund rule for your event and honour it, and refund guests if you cancel (see the refund policy).
- Make sure your event, venue and ticket sales follow the law and any permits you need.
- Use guests’ details only to run your event.
If you buy a ticket
- The price you pay is shown before you pay, including any Ganor fee.
- Your ticket is sent to the WhatsApp number you give. Keep your QR code to yourself: each ticket works once, and the first scan is the one that counts.
- Questions about the event, changes and refunds go to the host. If you can’t reach them, message us.
- Don’t resell tickets for more than you paid or copy tickets. The host may refuse entry for copied or resold tickets.
- The host and venue decide who is let in and the rules on the day.
Fees and payments
Free events cost nothing. On paid tickets, the Ganor fee is 5% of the ticket price + ₦100 per ticket, with card and transfer charges included. The host chooses whether the buyer pays the fee at checkout or the host absorbs it. We may change our fees; changes never apply to tickets already sold, and we’ll tell hosts before they take effect.
Payments are processed by our licensed payment partners. We don’t store card details. Ticket money, minus the Ganor fee where the host absorbs it, is paid out to the host’s bank account.
What’s not allowed
- Fake, misleading or duplicate events or listings.
- Events or businesses that break the law, or that promote hate, violence or harm.
- Selling tickets you don’t have the right to sell.
- Collecting payments outside Ganor for tickets advertised on Ganor.
- Trying to break, copy or overload Ganor, or to get into other people’s accounts.
We may remove events or listings, hold payouts while we check a problem, or close accounts that break these terms. Where we can, we’ll tell you why.
Ganor Places
Businesses on Ganor Places must give true details and keep them up to date. We check listings in person, but we can’t promise the quality of any business’s goods or services. Deal with businesses carefully, as you would anywhere.
Our responsibility
We work hard to keep Ganor running and safe, but we can’t promise it will always be available or free of errors. We are not responsible for how an event is run, for what happens at an event, or for a host’s or business’s actions.
Nothing in these terms limits rights you have under Nigerian consumer law, including the Federal Competition and Consumer Protection Act 2018.
Changes and law
We may update these terms. If a change is important, we’ll tell you before it applies. These terms are governed by the laws of the Federal Republic of Nigeria.
Credits and licences
Ganor uses work by others, under these licences:
- Icons: the Solar icon set by 480 Design, licensed CC BY 4.0, recoloured and reorganised for Ganor.
- Social icons: Facebook, Instagram and YouTube from Feather; TikTok, X and WhatsApp from Tabler Icons. Both MIT licensed. The platform logos are trademarks of their owners and are used only to link to Ganor’s accounts.
- Typefaces: Bricolage Grotesque and Inter, licensed under the SIL Open Font License 1.1.
The Ganor name, logo and symbol are Ganor’s. Please don’t use them without asking.
Contact
WhatsApp or call 0810 330 1999, email support@ganor.ng, or visit us at No. 15 Guda Abdullahi Road, Farm Center, Kano.